Frequently Asked Questions:

General

Is it safe to buy from Eight O Clock online?

Yes, it is as safe as online shopping and banking! We keep your personal and financial details safe and also ensure the security of payments. All our products are100% authenticated, which implies that you need not worry about their quality and purity.

Are your products authenticated?

As we are associated with Tata Group, we carry the legacy that dates back to almost a century. Additionally, we make each of our products undergo stringent quality checks to ensure that every single product we sell meets the highest standards.

How can I place an order for Eight O’clock Coffee?

Explore our product collection, choose the products that you want to purchase and click on the “Add to Cart” Button.

Next, you will be redirected to your shopping cart page. Click on “Place Order” button and you will be required to make payment for your order. Alternatively, you can click on “Continue Shopping” button if you want to add more products in the shopping cart.

Enter your details, such as your name, email ID, contact number, and shipping and billing addresses. Now, proceed to payment.

Select the preferred payment mode and complete the payment.

You will get an email for confirmation on the email address shared while placing the order.

How can I track my order?

Check the “My Account” section to review the status of your orders and the related tracking information as well. You can also call us at customer care number.

Click on “My Orders” to view the status of the orders you have placed.

Click on “Order Number” to check the status of a specific order.

You will get regular updates regarding your order over email.

What are the methods of payment I can use while shopping on Eight O’clock coffee?

We have an integrated Razorpay gateway which accepts standard Digital Payment methods attached to Razorpay.

Is it safe to pay with debit/credit card?

Yes, you can pay with debit/credit card without security concerns. Our website integrates a secure payment gateway which uses the latest SSL encoding technology for the encryption and decryption of the data sent through it. This ensures that all the vital information including card details is neither stored nor visible to other entities.

Do I have to pay shipping charges?

To ensure that your order is delivered to you in a safe and secure way, we work with some of the best courier services in the country. Hence, we charge our buyers a small shipping fee to ensure the best possible services. The exact shipping fee will be added to your cart value before you make the payment.

Are there any hidden costs?

When you shop from us, you need not bear any hidden costs or extra shipping charges. The total price mentioned on the cart/check out page is also the final price of the product. So, you pay what you see!

Can I pay cash on delivery?

All purchase on www.eightoclock.co.in is on a prepaid basis. We will not be accepting cash on delivery.

Who do I contact in case of any queries?

In case of doubts & queries or any enquiry about your order, please get in touch with our Customer Support Team.

Has my order been received?

You will receive a confirmation email after completing your order from our website and Payment Gateway

Can I subsequently change an item in my order?

It is not possible to subsequently change items, or to add items once you have confirmed your order.

Can I subsequently cancel my order?

Unfortunately, once you have made payment, we are unable to cancel any orders. All items are not refundable. We will issue you with a Credit Note for the value of order in which you can use to exchange for products in our stores.

How will I know when my order has been sent out?

When your package is passed to the courier delivery, you will receive a confirmation by email. This confirmation will contain a tracking number that can be used to track online the status of your package. The track and trace system can be used to follow the progress of your package.

What happens if I am not at home when the package is delivered?

You will receive a notification card from the courier service, informing you that a second attempt will be made on a specified date or you can contact them for other action (pickup at centre).

Which countries does the Eight O’clock Online Shop deliver to?

We currently offer delivery in the India only.

Can I order an item that I cannot find in the Eight O’clock Online Shop?

Unfortunately, not. We stock only what is available online.

Do all products bought at Eight O’clock have warranty?

Being an agriculture product once that packet is open and not kept as per direction written on the product packet.

Can I get a refund?

All items are not refundable

Can I return something that was not ordered from the Eight O’clock Online Shop?

We accept returns within valid reasons for items that were purchased at Eight O’clock website.

I would like to return a defect, reject or incorrect item, how do I do this?

If any items purchased on our Online Shop are incorrect item or damaged, you can exchange the items. Please contact our customer services However, note that the item will not be exchanged on the spot as it’s subject to stock availability. The return process may take up to 1 week depending on a stock availability.

If I got the defect item and I’m not interested to exchange to other, can I still get a refund?

We do not process any refund however we will give exchange the product only if we are informed in 3 days of purchase.

Clarification on the usage of coffee powder/beans?

How many minimum/Maximum quantities can I buy from website?

We do not limit your purchase quantity however if you are buying larger quantities you can contact our customer services to avail any possible bulk discount and quantity availability.

What if I want to order items in big quantity?

Please click onto Enquire Now page and fill in the form. We will be in touch with you once we have your request. You can contact our customer to avail any possible bulk discount and quantity availability.

What happens if I don’t receive my item?

You should be able to track the items on our website. If you can’t and have not received your order within 5 -7 working days, please contact our customer services.

What if my item lost at courier?

We will replace your order once we have declaration from the courier service.